Payment
We take payment by credit or debit card, through a secure Stripe payment link.

Deposit
Your booking is provisional until your deposit is paid. Please pay it by card, through our secure payment link, within 7 days of your booking confirmation. The deposit is not refundable or transferable. If it is late, we may take it that you no longer need us, and your violinist could be booked for someone else without notice.
If your event is within 14 days of booking, we may ask for full payment by card.

Balance
The balance must be paid by card, through our secure payment link, at least 2 weeks before the event. We may not send a reminder. If we have not received the balance 2 weeks before the event, we will treat it as a cancellation by you (see below), and the full balance will still be due.

If you cancel
Any deposit you have paid is not refunded. Moving your event to a new date counts as cancelling the original booking. To cancel, email in**@**************st.uk for our postal address, then send your cancellation by recorded delivery letter. It must reach us at least 21 days before the event. If it arrives later than that, the full balance is still payable. We will let you know as soon as we receive it.

If the violinist can’t perform
If, for any reason beyond our control, the violinist is delayed or unable to perform, and we can’t agree a new date or a replacement, this agreement will be cancelled with no further obligation on either side. Any money you have paid will be refunded straight away. Wedding Violinist UK is an entertainment agency and can’t be held responsible if a booking can’t be fulfilled.

Filming
The violinist may not be filmed or recorded without their consent.

Times
If your day runs late, the violinist will try to be flexible. If they can’t stay on, they may have to finish at the agreed time, unless a change was agreed with us in advance.

Complaints
In the unlikely event of a complaint, we will do everything we can to settle it fairly for both you and the violinist. Complaints must be made in writing. If we can’t settle it, you and the violinist must resolve it directly or through your own legal representatives.

Future bookings
For 60 weeks after your event, any further booking with the same violinist must be made through Wedding Violinist UK, not with the violinist directly. This includes any extra time asked for on the day.

Your data (GDPR)
We take your privacy seriously. We only use your personal information to manage your booking and to provide the services you have asked for.

Wedding Violinist UK accepts no liability for any expenses or losses connected with this agreement.